Vir Das News: Comedian-actor Vir Das has come out to tell of his dismay and anger about a disturbing experience with Air India. Vir Das lambasted the airline for failing to attend to even the simplest of needs for his wife with an injury after the couple had paid a very hefty price of ₹50,000 per ticket, which included pre-booked wheelchair assistance and luggage services.
He made an emotional revelation on social media and said that his wife, with a fractured leg, was left stranded without any wheelchair support and was forced to painfully limp through the airport after the flight.
Then Shocking: Broken Seats and Broken Promises
Vir Das reported they had booked Air India’s premium Pranam service alongside wheelchair assistance with the hope of a peaceful and comfortable journey. But the stark reality was something unfathomable.
- Broken was not only his flight seat, but it came with a broken footrest.
- Even after informing the crew, no resolution nor was any alternative seat given.
They had a 2-hour delay upon arrival and were informed, however, that they would be deboarding via stairs — something unacceptable for someone with a fractured leg.
The wife, having pre-booked a wheelchair, was made to trot down the stairs while Vir unceasingly looked for help from cabin and ground staff with his luggage; he says the pleas fell on deaf ears.
A Heartfelt Plea for Better Service Standards
In his social media post, Vir Das wrote:
“Dear Air India, please take your wheelchair back. I’ve always been a loyal customer, and I’ve always appreciated your crew. But this experience left me deeply disappointed. We paid ₹50,000 per seat, expecting care and dignity, especially for someone recovering from an injury. Instead, we got a broken seat and zero assistance.”
Dear @airindia Please reclaim your wheelchair. I’m a lifetime loyalist. I believe you’ve got the nicest cabin crew in the sky, this post pains me to write. My wife and I book Pranaam and a wheelchair because she’s got a foot fracture that’s still healing. We’re flying to delhi.…
— Vir Das (@thevirdas) April 14, 2025
His post further described the chaotic ground handling at Delhi Airport, where staff appeared clueless and unprepared, leaving him to push his wife’s wheelchair himself, collect the luggage, and make his way to the parking lot — all without any support.
Public Outrage and Calls for Accountability
This incident has sparked outrage, with many social media users rallying behind Vir Das, calling for Air India to improve its passenger services, especially when it involves passengers with medical needs.
For a world-class airline, failing to deliver on pre-booked wheelchair services and basic customer care isn’t just a service lapse — it’s a violation of trust.
Why This Story Matters
Traveling can already be a physically and emotionally exhausting experience, especially for those dealing with health challenges. Vir Das’s wife’s experience highlights the urgent need for airlines to prioritize accessibility, empathy, and commitment to service.
No passenger — celebrity or not — should have to endure such discomfort, especially after paying a premium for a smooth journey. This incident is a reminder that customer service is not a luxury — it’s a right.